Engagement — Add-on Due Diligence
Code & Co. advises Uniphore on the acquisition of Emotion Research Lab
Code & Co. provides Tech & Product Due Diligence to Uniphore on its acquisition of a leading Video AI research company.
- Uniphore, the global leader in Conversational Service Automation, acquires Emotion Research Lab.
- Emotion Research Lab uses AI and machine learning in real-time video-based interactions.
- Code & Co. advises Uniphore on the Tech & Product Due Diligence.
Uniphore, the global leader in Conversational Service Automation (CSA) and headquartered in Palo Alto, acquired Valencia-based Emotion Research Lab, a cutting-edge video and emotion AI company. Uniphore's vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI, and automation to ensure that every voice, on every call, is truly heard.
Emotion Research Lab uses AI and machine learning to identify emotion and engagement levels in real-time video-based interactions. Emotion Research Lab’s software uses advanced facial emotion recognition and eye tracking technology to capture and analyze interactions over video in real-time to enhance engagement.
Code & Co. advised Uniphore on the Tech & Product Due Diligence of the acquisition.
Code & Co. assessed Emotion Research Lab's product, technology, and engineering capabilities with a focus on the company's extensive video-focused AI capabilities, algorithms, training datasets and tooling, and software architecture.
The transaction underlines Code & Co.’s sector expertise in deep-tech cross-border transactions.