Engagement — Platform Due Diligence
Code & Co. provides Tech & Product Due Diligence to Armira Growth and Project A ahead of their investment in yoummday, a fast-growing customer service platform
Armira Growth and Project A invest €30M in the customer service platform yoummday. yoummday is an all-in-one solution for customer experience which brings the new work model into the world of customer services. Using yoummday’s w@h OS, companies have access to a large pool of customer service talents who work flexibly from home to offer the best possible support for clients.
The world of work has undergone a massive change. Fuelled by the pandemic, we are undergoing a massive shift in how employers and employees want to work with many now working either in a hybrid or fully remote format.
Founded in 2016, Munich-based yoummday develops and operates a work@home operating system with its comprehensive technology platform.
Via yoummday, customers have access to more than 35.000 registered multilingual talents (customer success agents) from over 65 countries worldwide. The platform automatically matches talents with customers when they fulfill the requirements profile for their project. Thus agents remain flexible and receive better payment whereas companies have access to the talent they need and manage all operating processes via yoummday’s technology.
Code & Co. provided Tech & Product Due Diligence to the investors ahead of their €30M growth investment compiling an in-depth assessment of software architecture and infrastructure, technology stack, scalability, security, and team. Further, Code & Co. assessed the company's bespoke machine learning and AI platform capabilities, data strategy, and product-strategic growth plans.
This transaction highlights Code & Co.’s sector expertise in highly complex technical and operational sectors of the global digital economy.